PRIVACY AND TERMS

Introduction

Olly’s Party Shop is committed to protecting your privacy and respects and upholds your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website, you agree to and consent to the collection, use and disclosure of personal information by Olly’s Party Shop as set out in this policy.

Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.

Collection

Olly’s Party Shop will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Olly’s Party Shop will only collect personal information about you directly from you. Olly’s Party Shop will not collect personal information unless the information is necessary for our functions and activities.

We may collect the personal information you directly give us through some of the following means:

  • When you make an inquiry or order in relation to goods or services through our Website;
  • In administering and performing our contracts with you following a purchase from our Website;
  • When you enter your personal details at checkout and agree to subscribe to our mailing list.
  • From other related correspondence (whether in writing or electronically);
  • While conducting customer satisfaction and market research surveys;
  • When administering any of our services; and
  • As otherwise required to manage the Olly’s Party Shop business.

What does Olly’s Party Shop do with your personal information?

Olly’s Party Shop uses your personal information for the purposes of:

  • providing our services to you;
  • our internal management needs;
  • our marketing activities;
  • responding to any inquiries or comments that you submit to us;
  • any other purpose you have consented to; and
  • any use which is required or authorized by law.

Disclosure of personal information

Olly’s Party Shop may disclose your personal information:

  • to third-parties we ordinarily engage for the above purposes (excluding marketing activities);
  • any person or entity to whom you have consented to Olly’s Party Shop disclosing your personal information to; and
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Openness

You may request access to your personal information by contacting our customer service team at [email protected]

If you believe that Olly’s Party Shop holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment by Olly’s Party Shop.

Olly’s Party Shop may charge a reasonable fee to cover the charges of retrieving your personal information.

Olly’s Party Shop will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure.

Opting Out

Like most business, marketing is important to Olly’s Party Shop’s continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.

At any time, you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.

Contact information

If you require further information regarding this policy or have any questions about its enforcement by Olly’s Party Shop, please contact us at [email protected]

Shipping & Click n Collect

AusPost Standard & Express Delivery

Most of our shipments will be handled by AusPost. Shipment cost covers a maximum package weight of 5kg Australia wide. Any excess weight will incur additional fees which will be confirmed & communicated. Additional fees in such event are payable over the phone.

Standard Shipping is estimated to be 2+ business days from the day of pickup by AusPost.

Express Shipping is estimated to be next business day within the express post network from the day of pickup by AusPost.

Orders of $150.00+ will be eligible for free Standard Shipping. Please make sure to select this option at checkout, as this option will only be made available if your order meets the minimum requirements (excluding shipping cost).

Olly’s Party Shop is not responsible for ETA of deliveries handled by AusPost.

Table Cover Rolls, Frozen foods & desserts are not available for Auspost delivery due to shipping restrictions. These items may be picked up instore.

In the event you purchase an item mentioned above as not available for delivery via AusPost, the item will not be shipped. You will be contacted, and alternative arrangements will be discussed.

Same Day Delivery

Same day delivery is available from Tuesday to Saturday after 4pm, not including public holidays, for the listed suburbs below so long as orders are placed online before 2pm. Orders placed after 2pm will be processed for the following day for delivery after 4pm. For this service, please select Standard Shipping at check out. Once we receive your order, we will check the address on Google maps to determine eligibility for Same Day Delivery. We will then contact you via SMS for confirmation. Further instructions will be available in the SMS.

Table cover rolls, frozen food & desserts are included as part of the same day delivery service as this will not be handled by Auspost. If frozen food and desserts are ordered, please ensure that you are home, or at the destination address to receive the order. No orders are returned to the store after being sent out for delivery. If no one is available to receive the order, it will be left in a safe place, you will be notified via SMS, and an image of where it was left will be sent. We will not be liable for any damages caused because of defrosted food/dessert in this situation. No exchange or refunds are available for food items.

Orders of $150.00+ will be eligible for free delivery. Please make sure to select this option at checkout as this option will only be made available if your order meets the minimum requirements (excluding shipping cost).

Suburbs eligible for same day delivery are:

  • Greystanes
  • Guildford (limited to Military Rd from our store)
  • Guildford West
  • Holroyd
  • Merrylands (limited to Military Rd from our store)
  • Pemulwuy
  • South Wentworthville
  • Woodpark

Click & Collect

Click & Collect is available during our business trading hours (see Contact Page for hours). All Click & Collect orders have a min 2 hour window prior to pickup. When your order is ready for pickup, you will be notified via SMS. Orders placed after 2:00pm will be made ready for pick up the next business day. In some instances, your order may be ready earlier, in which case you will be notified either way.

If any items are out of stock, you will be contacted, and alternative options will be discussed.

Click and collect will not be available on public holidays as our store is closed on these days. If a public holiday is chosen as a pickup date, the order will not be processed or prepared till the next business day.

No matter the scenario, we kindly request that you pick up your order after a confirmation message has been sent to you.

Click and collect orders will be held for a maximum of 5 business days not including day of purchase or public holidays.
Should the order not be collected within this time, you forfeit the order, and no refund will be issued unless prior arrangements have been made.

Olly’s Party Shop website

When transmitting personal information from your computer to the Olly’s Party Shop website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Olly’s Party Shop will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Olly’s Party Shop website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Olly’s Party Shop website.

Miscellaneous

Olly’s Party Shop reserves the right to modify this Privacy Policy in whole or in part from time to time without notice. Amendments will be effective immediately upon posting of the amended Privacy Policy on the Olly’s Party Shop website.

PROMOTION TERMS AND CONDITIONS

Welcome Discount

Online only. Can only be used once and is non-combinable with other promotional codes, offers or discounts. The limit is one coupon per customer. The coupon applies to any purchase $80 and over (excluding shipping). Valid for online purchases only. Valid for 1 month from the date of issue. Offer not valid for Helium inflation or helium tank hire.

Manager’s Specials

Offer available online only for a limited time. Not valid in conjunction with any other offer or promotional code. Stock subject to availability. Offer not available on helium tank hire or balloon inflation.